Excellent Customer Service The customer service this company provided was 1st rate, i ordered three polished chrome frames, decided I needed a fourth so I ordered it, I received a black frame instead of the chrome, they took care of me right away! I will definitely shop with and refer this company in a heartbeat!

Sent me a matted print instead of full… Sent me a matted print instead of full bleed print as indicated on the website. However, they were incredibly helpful and acknowledged the error and kind enough to replace it for me at no extra cost while also allowing me to keep the initial print.

Keep away Keep away! Though their platform states that we can delete our account with them at anytime by sending an email to support, which I did 3 emails already, they have not deleted my account and never replied back. This has been going on for 1 month. I also asked support to remove all my photo prints from being sold with their online gallery partners and they replied that it could take about 12 months to do so!?!? But yet in the FAQ on their website it says about 3 to 6 months!? Something smells fishy with them!

Great for consumers; awful for photographers. For consumers looking to buy a print, 1x.com is a good spot. The prices are decent, service is ok and the products are generally well-made. But for you photographers who have contributed your images, 1x.com is basically a scam. Your pictures are the only thing enabling 1x to sell their products, which is what they care about. Without you they are nothing. In return for your beautiful work, you are paid peanuts and the embarrassingly tiny payments are delayed for as long as 1x thinks they can get away with it. You are being used and actually being made to pay for it. The fine print is not easily accessible - you will have some unpleasant surprises. This is a cynical murky business model right up there with sweat shops and similar abuses. Many photographers join for reasons of ego or just to have their work online if they don't have a website. If it's worth it to you, fine. But once you've sold one of your images here for pennies, it's going to be tough to ever sell it for what it's actually worth - you are helping to cheapen photography by signing on with these people. 1x.com is a twisted modern version of film-era stock photography which is intended solely to help 1x to sell prints of other people's work, without fairly compensating them.

It was damaged It was damaged. Wrote an email to get it replaced and never heard back