Absolutely awful Absolutely awful. I ordered this rug, the wrong rug arrived. I asked them to send out the correct rug. Instead they cancelled my order! I re-ordered .. Waited waited and AGAIN they have sent the wrong rug! To receive the correct rug will have taken months, and customer service is so slow!

The quality of the rugs are not great The quality of the rugs are not great. They are vey thin and Fame Rugs lies to their consumers; I have been waiting almost 3 weeks for my final rug (we ordered 3) to even be picked up by FedEx. I have spoken to chat representatives numerous times only to be told that my shipping information will get updated when it gets updated.

Best Customer Service Ever... Although I wasn't completely satisfied with the look of the rug I chose, I've never had better customer service in my life. In retrospect, I believe I should have contacted the company first, instead of a public comment regarding my disappointment. The company contacted me immediately and asked ME how to make things right. Who does that these days? Who actually converses with their customers directly? If you find a product you like, give Fame a try. They seem to be the kind of company anyone would want to do business with.

Never received order... Placed an order in the beginning of January 2023. Did not receive my order even a month later, asked and they said they are in the earthquake region which is why it is taking so long but they would update me on the status soon. I've sent multiple inquiries and they have stopped responding and it is now almost April of 2023 and no order, response, update or refund. This site is FRAUD.

Terrible customer service buyer beware Terrible customer service!!and they hide the contact info! I’m Not happy with the rug I received but returning it will Be more cost than it’s worth and the hassle. Buyer beware.