Waited almost 4 moths for a firepit I… Waited almost 4 moths for a firepit I ordered. the freight company they used for door delivery refused to pull into my street or driveway and said could only unload it on the side of a busy highway. Backyard was suppose to get another freight company to deliver it but didn't hear anything for 3 three weeks. Just called today to find out it was shipped back to manufacturer after they supposedly tried to call me "constantly" for 3 weeks. They shipped it back but didn't refund my money! I called them today and didn't even get an apology after waiting for almost 4 months and hiring the originally "crappy" freight company. Do no buy anything from these people, especially a firepit.

Horrible customer service Horrible customer service. I returned a wind guard that was useless and did not fit. I have not to date received a refund on my cc. They said the credit card refunding process does not work. Haha but it works to take the money. Insane. Now they tell me they sent a check of course it never came. They don’t answer the phone. They are not legit obviously. It’s a scam company and not ethical at all

Good company, prompt delivery Very pleased with service and overall function in product. The slate tabletop on the fire table is a big disappointment as the on-line picture showed multiple colors in the slate pieces, whereas the actual product is almost pure black/dark gray. It works well from a functional standpoint.

Ordered a firepit in April. Finally gave up. Ordered a firepit in April. I just cancelled the order after endless issues trying to get it shipped, including having them contact me about a shipment that evidently had my name on it in error. Lot's of excuses by people who don't have any idea what they are doing. I asked for my money back finally after yet another rep read back notes about past calls (I've had to call at least 6 times due to ordering and scheduling issues) that did not reflect our conversations at all. Feels like a scam. I doubt I would have ever received the item yet they were paid for it months ago.

Exactly What I Was Looking For... I was on the hunt for an awesome picnic table for our newly-remodeled backyard -- preferably something in recycled plastic, that was round and seated eight people. All Backyard Fun had exactly what I was looking for, the online order process was simple, and my item was delivered quickly and in perfect condition. The FREE shipping was also great. I'll definitely shop the site again.