Terrible experience with the Cover Store Terrible experience with the Cover Store. I am not one to spend the time posting negative reviews about a company, but this was a horrific experience and I hope to save others the nightmare of dealing with this company. To sum this disaster up, covers came in wrong and did not fit. We called the company and nicely tried to explain this and they blamed us for the errors. After multiple phone calls and wasted time spent measuring many times, we have given up. We paid for a product that was defective and the company was 100% at fault and refused to make good on another cover. Hard to believe, but customer service and product quality control at its worst. Stay far away from this company What a shame.

Beautiful and functional We love our Coverstore outdoor covers! We ordered standard sizes for our two loveseats, two chairs and coffee table. They all fit well and look terrific. In addition, they are easy-care (we just hose them down and let them dry) and they pack easily into bags for storage. And of course, they protect the furniture from pollen and weather. Last fall, I ordered an additional custom cover for an outdoor bar in the fabric to match the rest. It is perfect, too. Overall this has been a great experience and I would definitely buy from Coverstore again.

Great products and great to work with I have purchased several different covers for my air conditioner, both my hose reels, my generator, my 3 different Christmas wreaths and my lawn swing, some of which were ordered special to size. All have been received and continued to be used. Well made products, color choices and reasonable prices. I will continue to look to them for upcoming requirements.

Exceptional quality and products, not so great customer service I ordered Prestige Collection custom covers for our patio set with 9 pieces ($1100+ order). The quality of the covers is exceptionally nice with sturdy materials, draw strings, and buckles. I feel confident that these covers will stand the test of mid-Atlantic winters. I'm very happy with the quality of craftsmanship and the covers that were shipped to me and would recommend this to other customers. Had two issues during ordering and shipping. First the credit card company flagged the Coverstore authorization as potential fraud and declined the charge. I verified the charge and then initiated the call to Coverstore for their customer care team to retry authorization. I needed to make a couple of calls to get this straightened out. The customer care team clearly didn't have a script for this situation and it was a game of 21-questions to get it resolved. Second issue: The custom covers were manufactured and shipped from China in two packages. I received three packages in total including the storage bags which were shipped from TX. It isn't obvious on the web site that they shipped two packages from Asia using two different tracking numbers. The first package arrived right away but the second package was delayed in transit to UPS but the status tracker was not at all clear. It appeared that the package was lost in transit. Again, I contacted the customer service team by both phone and email to track the missing package. The customer care team was rude and absrasive and it was pretty clear that they were annoyed that I was calling. $1100 in covers seemingly lost, who wouldn't call?! Coverstore owners or Sr. management needs to take note of the poor performance of the customer care team. It's clearly a leadership issue. They seem ill equipped to handle common issues and haven't been trained to communicate with customers in a non-condescending attitude.

I'm using my 2nd Coverstore car cover… I'm using my 2nd Coverstore car cover for my 1995 Jaguar. This one is superior to the 1st....material, elastic, fit. The 1st is now on my 1995 Volvo. I only use them in the summer here in So Calif. Ordering was easy and I received the product quickly. I won't hesitate to order from Coverstore again when the need arises. Great product and service!