I ordered a chair in May 2023 I ordered a chair in May 2023. It was delivered defective. I emailed customer service and informed them. They immediately sent me a reply to ask how they could make it right. They sent me another chair. What great customer service. Will definitely buy from this company again

Decent table but won't work for us The item came quickly and in great condition. I bought it for my elderly mom. Once it was assembled, we discovered it won't work for her. She leans on things to get up/down and the table is not sturdy enough for her to use. Don't get me wrong, it is a fairly sturdy table just not for putting your body weight on it. I'm giving 4 stars based on account I have to pay return shipping if I choose to send it back based on this info from their website: Shipping charges for returns are not reimbursed under the following conditions: Subjective cause, such as“don’t like/want/need the product, order a wrong item, order by mistake” etc. Do not fit the size (Please read the product dimension carefully before purchase） Any other return for non-quality reasons. Had I read the return policy I would have ordered one elsewhere.

Customer service is excellent Customer service is excellent. Very easy to work with.

I ordered 3 chairs October 29th no email about ship date Communication was lacking, but I received all 3 chairs within 2 weeks of ordering. I am happy that they all came at the same time and were in perfect condition. I have also left a review for the chairs specifically.

Missing components from kit and customer service didn't care Ordered the 4 x 6 shed and the kit was missing some of the door components. Upon contacting Jaxpety, they took my information and asked which components were missing. I gave them the numbers from the installation diagrams and they said they would send them out. It never happened and after I called back several times, the continued to ignore me and never send the few components I needed to finish installing the doors.