Mirror completely SHATTERED My oversized mirror was completely shattered upon opening the box. The box was slightly damaged, but the packing should have been done much better to prevent breaking. So so disappointing & customer service has been a pain to get in contact with. Seems as though the phone number listed is ringing directly to someone’s cellphone bc I can leave a voicemail (strange). I’m currently waiting on the company to respond to my email about hopefully replacing it.

The mirror I purchased was delivered… The mirror I purchased was delivered damaged and I emailed the company the same day along with pictures. I received a response the following day and customer service apologized for the incident. Customer service was great, I didn’t have a hard time at all. A new mirror was shipped and delivered 3 days later, they were very prompt. I ordered the charcoal expecting it to be a dark color but it wasn’t, it was more on the grayish color but the color turned out perfect since it matched my new flooring. I gave it a 4 star because the product wasn’t exactly true of size. I purchased a 71”x 31” mirror and when I measured it, it was a couple if inches smaller in length but other than that I’m happy with mirror.

Worst experience Worst experience! They first told me they apologized for allowing me to order three Riley mirrors because they only had one. Then they sent two Sabrina floor length mirrors instead. Ok. The Riley showed up with only one screw in the kickstand and it was dangling off, then the two Sabrina’s arrive the next business day shattered and they somehow managed to imply that they were so confused how that happened and they aren’t sending two more, wasn’t even an option. Insanity.

I love my Lucas mirror There was definitely a process to getting my mirror. But aside from that I am in love with my mirror. I highly recommend not just this mirror But you’re paying for the quality of the mirror and it’s 100% worth it. I purchased a 71’ x 32’ and it fits in my make up room so perfectly. The thickness of the mirror makes it super heavy, at least you know it’s not cheaper, flimsy material all put together. It’s extremely durable and I’m a 5’2 female, so all of my mirror pics, I look like I’m very tall! I love it!

GORGEOUS MIRROR The mirror is stunning!!!! Such an amazing experience, shipping is fast even before expected date, if ur hesitant to buy don’t be and BUY!!! U won’t regret it, packaging is well put together and when I received it I was beyond excited stopped everything I was doing from how excited I was.