It was helpful to resolve the question… It was helpful to resolve the question we had.

As always As always, when I have a problem or question, I get someone to chat with within a couple of minutes max. They, in turn, resolve/answer my issues.

Kim was able to resolve my issue… Kim was able to resolve my issue without causing me too much stress. That is a tremendous help for my day!

We had an issue with not having enough… We had an issue with not having enough available users in the program. I opened the chat and the response time was very quick. They updated us immediately. Thanks for a pleasant experience.

Waste of Money The sales people for Service works are amazing. The developers and training team, not so much. There are so many features and none of them are well rounded. They sell it as an all in one system and it is not. If you go with Service Works be prepared to spend a lot of time learning the platform and it is in no way intuitive. The training option was a huge waste of money and there is not much for self learning resources. Trying to get support was painful, waiting up to a week or more for help made this program impossible for us to use. We are out $2000 for something we can’t use and feel that we were given the old bait and switch.