If I could give my experience less then… If I could give my experience less then 1 star I would. Awful experience point blank. - not pleasant on the phone during trouble shooting -had to pay for my own shipping to send back a faulting product of theirs that I had only used for roughly a month. (Screen just wouldn’t show anything when I would turn on the unit so you couldn’t see what changes to the setting etc were) it also came with scratches on the screen which I thought was weird since it was “brand new” in the case but something is tell me it may have been a refurbished controller. - once confirmation of delivery as I paid the extra to know the parcel was secured and required signing when delivered as well, I never heard from them again. They have managed to have customers pay hundreds of dollars on products and then just stone wall them with no call, no email and no physical mail of any sort when they have ALL your information. I guess that is my mistake for being patient with a company and then life gets so busy you forget to follow up thinking it will eventually show up… and never does. I have since reached out and am curious if I will receive MY property back from them or any sort of compensation for how terrible service after spending 700$ on there item at this point. I wouldnt waste my time if you are considering getting a reliable ecollar for your dog(s) as at some point you maybe need to reach out to customer service and they won’t be worth a s**t.

Poor customer service I paid $86 for… Poor customer service I paid $86 for 2nd day air and it didn’t show up until Monday afternoon when I ordered in Wednesday evening I could have ordered it ground and got it by Monday for free but they charged me $86 for shipping to expedite it and didn’t

Stellar Service and Support Called in and spoke with Shaun. He was very understanding and helped me troubleshoot my issues. As I suspected, I was the problem-not the collar! Thank you for the great Customer Service support and the awesome product you make!

Excellent customer service I have been a Dogtra user for over 17 years. Recently upgraded to the Pathfinder II. I did have to return it because the unit was too big for my dog so I’m replacing it with the mini. I can’t speak to the functionality of the unit yet, but I can say that Blake in customer service was excellent!!

Search and Rescue organization As a Search and Rescue organization we rely on the best of gears to save lives. That's why we picked Dogtra Pathfinder to monitor our k9s in the field. Easy to use, and we can track all the dogs back at our command trailer. If you're looking for a great gps collar, the Pathfinder or Pathfinder 2 are your best bet.