If I could give my experience less then… If I could give my experience less then 1 star I would. Awful experience point blank. - not pleasant on the phone during trouble shooting -had to pay for my own shipping to send back a faulting product of theirs that I had only used for roughly a month. (Screen just wouldn’t show anything when I would turn on the unit so you couldn’t see what changes to the setting etc were) it also came with scratches on the screen which I thought was weird since it was “brand new” in the case but something is tell me it may have been a refurbished controller. - once confirmation of delivery as I paid the extra to know the parcel was secured and required signing when delivered as well, I never heard from them again. They have managed to have customers pay hundreds of dollars on products and then just stone wall them with no call, no email and no physical mail of any sort when they have ALL your information. I guess that is my mistake for being patient with a company and then life gets so busy you forget to follow up thinking it will eventually show up… and never does. I have since reached out and am curious if I will receive MY property back from them or any sort of compensation for how terrible service after spending 700$ on there item at this point. I wouldnt waste my time if you are considering getting a reliable ecollar for your dog(s) as at some point you maybe need to reach out to customer service and they won’t be worth a s**t.

Excellent Customer Service Nick was very personable and friendly. He even told bad Dad jokes, which made me laugh and it was very refreshing to speak with someone in customer service that was so enjoyable. He also explained the issue to me and the turn around time to fix the collar is very reasonable.

The best customer service! I want to say that Dogtra has the best customer service that I’ve ever dealt with. I train bird dogs, and so I invested in the Arc system which allows me to control a pair of dogs in the field from one remote. I love the system, but I made a rookie operator error and mixed up another charger and my system wouldn’t charge. Blake from Dogtra was very professional and explained how some of their systems require less voltage output to charge different products. He explained that it was a common mistake and what to do to fix it. I came home, did exactly what he said and the problem was resolved! I’m glad to own such a reliable product! Thanks again!

A guy that hunts way too much I am happy and grateful to work with the amazing folks at Dogtra. I am an avid hunter, and dog trainer. I compete at AKC events and I am part of two clubs on the West Coast. The Umpqua Valley Retriever Club and the Inland Valley Retriever Cub. After using other e-collars from other companies, I can definitively tell you that Dogtra make the best e-collars on the market. They also provide the best customer service, and work to take care of their customers.

Sorry to leave this but no choice Sorry to leave this but no choice. Arc system new February 2019 receiver Battery bad by June 2019. The arc batteries a very over priced and ( small ) deficient in power reliability Unite used about 7 or 8 hours total and stored in the house. My first dogtra unite lasted many years before the transmitter went out.