Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.

Prompt Delivery of Quality Product My old Breckwell pellet stove died on Halloween night. Ordered a new one from US Fireplace that night. Unit arrived 15 days later in perfect condition. Company kept me informed and answered any questions I had. Pleased with the experience and will recommend.

I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Stove vent kit success! Easy check-out, quick delivery, and product as described. Fortunately, the delivery service didn’t bend the product because there was no padding or protection inside the large cardboard box. That was a little risky given past experiences with some delivery services.

Ordering online was easy Ordering online was easy, clear and simple. The company also kept sending me follow up emails as the fireplace was going through the shipment motions. Also when received it, there was no scratches or dents. I would highly recommend US fire place to all my friends and family!