Deezey
GBProduct is not as long as advertised Product is not as long as advertised. I expected 25ft. I got 2 sections of 10ft each. I reached out to them for a solution. I received an email saying they would get back to me. Haven’t heard anything yet. A bit disappointed in their customer service.
JL
GBStopped drafts at the right price I ordered two tempered glass inserts for my gas fireplaces, which were previously covered only by a metal mesh insert. The addition of the glass inserts has stopped the cold air draft from the fireplaces in my home. The price, service and delivery from Fire Pits USA were excellent!
Jeffrey Knoblauch
GBQuick delivery at best price The Solo stove deflector was a useful accessory and arrived from Fire Pits USA quickly. Even though the Solo Yukon has a large diameter and allows the heat to radiate outwards, this deflector directed a noticeable amount of heat further outwards and down towards our feet. Very glad to find this item on your site.
Benjamin Short Jr
GBI received my Napoleon Prestige 500 I received my Napoleon Prestige 500 yesterday and it appears all items I ordered are correct. The only thing preventing me from giving a 5 star rating has to do with the shipment tracking. The last check told me it had been delivered, however it only arrived the next day!
Don matthews
GBI've been trying to get a refund for an… I've been trying to get a refund for an item that was delayed, and not as described in the picture. hence, I had to obtain from a local seller, at a lower price. Now, the company is claiming it was a "special order" item,and not returnable, although it is not described as such in the online catalog. Poor communication, seems to be Bots when an inquiry is emailed. A person from another country calls, with no knowledge of the issue. He wants to sell you a fire pit. Don't waste your money or time with this company. As far as the "please contact us directly" response, I've tried calling several times and I get, All of our agents are busy, wait time is 5 minutes. After about 10 minutes, the line just hangs up, no one ever answers.