James Lobb
GBThis fireplace was packaged with… This fireplace was packaged with extreme care and was very detailed in the installation manual. The product is amazing and was the perfect addition to our home. Excellent product!
BKS
GBThey hunt you down!! They hunt you down!!! I visited their site on a Sunday… didn’t provide any info. They used my IP to backtrace my email and mobile. Then called me to push me to buy… TWICE! CRAZY!! 2 text messages, 2 calls, 3 emails. They are harassers!
Brent
GBGreat Shopping Experience As advertised, Fire Pits USA both price matched a lower price and applied a further discount for signing up for future offers. Communication was quick and good and shipping was fast. Very satisfied.
Frank hamzaj
GBThis company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."
Michael JDM
GBTerrible Customer Service, Terrible Customer Service, Shipped wrong product, then shipped back immediatly - every time I call asking where my refund is customer service attempts to delay and makes up excuses. I hear a different story from customer service every time. Would not recommend doing business with this company. Reporting to CC as fraud