Still don't have my order Still don't have my order. I ordered some compression casters almost a month ago and they've been delayed at the factory three times now. I appreciate that Customer Service has been keeping me updated and notified about the delays, but that doesn't help me with getting my order. I've had to turn to another company and am hoping the order shows up at some point.

Fast and accurate ship Fast and accurate ship. Good value. Only suggestion is send out tracking information. Will use Fautless again for my caster wheels needs. Thank you!

Ordered on-line from Faultless Ordered on-line from Faultless, had no idea that they are distributed by a local vender. The local vendor is at the mercy of Faultless. So they have no answers for me. We purchased on 1/24/2019 and haven't heard anything from Faultless since then, we are hounding the local distributor for answer. So in turn he hounding Faultless for answers.

They called me to authorize a… They called me to authorize a substitution (4 casters with locking devices instead of 2 with and 2 without) so my order could arrive (without additional cost to me) in a more timely manner. Ultimately I received my original order, which was fine. I appreciated that they made the effort to expedite my order.

I highly recommend Faultless Caster Very reasonable prices for American made quality casters. Customer service was easy to contact, very personable, and very helpful. I highly recommend Faultless Caster and will be doing business with them again!