Customer service is on their game! Within roughly an hour of placing my order (casters without brakes), I was contacted by a Faultless Caster employee explaining that the item I ordered was out of stock and wouldn't be restocked for a few more weeks. They offered to send me the same casters I had ordered but with brakes at no extra charge. I accepted their offer and the casters were at my house in no time at all. Easy to work with and the casters are just as pictured.

I placed an order for casters on… I placed an order for casters on 5/2/19. On 5/10 I called to find out when my order would ship. I was told they were waiting for a component to complete the order. I've sent additional emails on 6/25 and 6/29 asking about my order but now I can't get a response. Very disappointed with Faultless Caster.

These were the only viable 4" casters… These were the only viable 4" casters with 2" tread width (important for use on grass). High quality build, even come with greasing adapters.

Great selection I bought 16 casters for 4 storage units. They arrived promptly with no issues. The casters I used were basic and sturdy, what I wanted, with 2" wide wheels that worked on carpet. They were less expensive than local woodworking stores and had greater capacity. I also was very impressed with the variety of casters they offer after looking at the easy to use website. This is definitely the place to look for casters. I'd go back with my next wheeled project without any hesitation.

I highly recommend Faultless Caster Very reasonable prices for American made quality casters. Customer service was easy to contact, very personable, and very helpful. I highly recommend Faultless Caster and will be doing business with them again!