Look for USA model casters! The casters I bought are *not* made in China! I avoid supporting communism whenever I can. Watch what you purchase, because not all of their products are made in the USA. The casters I bought (for a few dollars more than the communist casters) are very high quality and work flawlessly.

Not sure what happened Not sure what happened, but it seems like my online order was lost. I called about two weeks after I put in my order and, while the person I spoke with on the phone was very nice, she couldn't find any trace of my order and had to investigate further. She said she was going to call me back, with an update but never did. I did, however, receive an order update shortly thereafter via email stating that my order had been shipped via ups and provided a tracking number. Today is a few days after that and I've attempted to use the provided tracking number, however the UPS site notifies me that it is an invalid tracking number. I'll keep trying, but seems like a lot of hassle for a couple casters.

Confusing fulfillment My only complaint was that I called the 800 number on the site to ask questions about the product and talked to somebody at a distributor who was not the distributor who ended up fulfilling the order, so when I called back to track the order, it was a bit of a ordeal to figure out where it was, etc. The person at the original distributor was extremely helpful in tracking down where my order actually was, but it was just a bit confusing. In the end, the product was just what I needed and worked great!

New Casters Appear Used We purchased a set of new casters, but they are very dirty and scuffed. They look like used items, but I suspect they were simply poorly handled prior to shipment. The casters are fully operational. I appreciate your response and willingness to resolve the issue. Fortunately, we are able to use the casters we received.

Good fit the first time Good fit. I found the 3-D model helpful in determining which casters would be best - I was able to open it in blender 2.8, and get the measurements to compare with existing equipment that I planned on retro-fitting without removing them from existing equipment. Good job on Faultless Caster to provide 3-D models of their products for this propose - even though I am certain they were intended to be used for designers. I love using these kinds of resources "off-book".