Detailed dimensions, exceptional product Fireplaces USA is the only website that gave me confidence in product dimensions. We had very specific dimensions to fill our old fireplace with an electric insert. The item arrived in perfect condition and fit perfectly. I relied on other reviews for quality and we have been extremely happy with this purchase. I will only be purchasing from them again. Thank you!

I purchased the Napoleon electric logs I purchased the Napoleon electric logs. These logs far exceed my expectations. The logs are hand painted and look Shockingly realistic. The red glow and flames are also realistic. They are a little pricey, but worth it. I recommend them without reservations.

I would have been grateful if the sales… I would have been grateful if the sales person had experience installing their products. Chimney pipe sections arrived with many dents. I was able to straighten out to an acceptable level in less than half an hour just expected better. I didn’t want to waste the company’s money by having them shipped back when I could make them work.

Went the extra mile I needed an anti-draft shield cap for my fireplace chimney. Fireplaces USA was one of the few places I could actually find it in stock and for a reasonable price. After placing my order for an item listed as in stock I was contacted by Fireplaces USA letting me know it was not actually in stock which was frustrating to say the least. They went above and beyond though, they followed up with me letting me know they double checked the warehouse and found one more. I was very happy and impressed they did this for me!

Realistic fire without the mess Quick shipment for holiday. Easy install. Beautiful Realistic flame and logs,even crackling sound. As good as a real fire but never burns down and no mess.