Amy
GBOne of the logs is split (probably… One of the logs is split (probably while shipping).
Helen
GBI was able to reach someone quickly that could help. I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
Dennis
GBI received a pair of fireplace doors… I received a pair of fireplace doors that did not fit properly. The PNW sales rep (Justin) was able to guide me through the process of replacing the doors and got the replacement doors to me in a timely manner. Justin has been great to work with every time I have had any questions.
Jeff
GBHappy Was shipped and at my door before I expected
Carl
GBGreat experience When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week. Highly recommended.