Gary
GBOriginally had issues with my gas log… Originally had issues with my gas log set remote not working. Kyle was very helpful in getting my issue resolved in a timely manner!! I would highly recommend Fireplaces Direct to anyone who may be interested in fireplace related projects! Great service and fast shipping, reasonable prices.
Amy
GBOne of the logs is split (probably… One of the logs is split (probably while shipping).
Bob
GBNick Wood was very helpful in me… Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
Will
GBKudos to the FireplacesDirect Crew: Keeping Warm, Keeping Happy! Huge thanks to the skilled team at FireplacesDirect! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend FireplacesDirect to anyone in need.
Bob
GBYesterday when I called my wait time… Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website, about the remote/valve assy I was interested in. Satisfied with the answers and that the selection would suit my needs he h took my order over the phone. Today I received an email that the order was shipped! Thanks Nick, Bob S.