Fantastic experience with Raymour and Flanagan on Staten Island.… My recent experience with Raymour and Flanagan was great. I had an issue with a mattress that I had purchased two years ago. I called the customer service team and explained the problem. The representative immediately set up an appointment with a service technician to come to my home. They came the very next day, inspected the mattress and forwarded their report to the store. The service technician told me that I should hear from customer service within 24 to 48 hours. I received a call back that same afternoon informing me that I was approved for a full replacement of my mattress. I made an appointment with a manager and selected a new mattress. The manager was very helpful in helping me with the many available selections. He helped me to look up reviews and find one at the price range I was looking for. The whole experience was wonderful.

Finding a perfect sectional sleeper sofa This store has a huge selection of quality furniture, but what made it easy to navigate and select was having a caring, helpful salesperson, Wanda Diaz. She listened to our wants and needs and gave us suggestions with patience and no pressure. When I decided the next day to add a chair that we had seen, she went out of her way to include it in the same delivery with our initial purchases. All in all, a pleasant and productive experience!

The customer service we receive on… The customer service we receive on returns or product issues is just as good as how we are treated when making purchases. Raymour and Flanigan is the best place I have done business with in many years!

Amazing sales associate Our sales associate Becky is always so helpful.. She really goes the extra mile to help you find the best choice of what your looking for to fit your needs. We have purchased numerous items this past year from Becky & cannot be more pleased with each furniture choice. *Thanks to her honest, & helpful input each time :)

Great customer service! I was greeted by a beautiful, pleasant person who was not pushy at all! I expressed what I was interested In and she helped me immediately. In less that 10 minutes the rug I wanted was ordered…and I got to browse for another few minutes where I found another purchase! Jamie Green was my associate. I appreciate her kindness and her time!