Linda Maurer
GBWARNING WARNING! Just got a call from one of there installers, Solid Wood Company is closing! All of them, dont let them fool you, if you are waiting for cabinets YOU WONT GET THEM! Call your BANK or Loan Company if thats where you got your money from, BEST OF ALL CALL YOUR LAWYER! We just got ROBBED! ! !
Karen Devclin
GBBetter shop somewhere else! The sales lady gave us the name of a company to install. They no showed us and we lost time from work. They did not return phone calls. The sales lady wanted nothing to do with us after she made her money. The cabinets came with several defects, and the installer we hired stated the defects were repaired with the kit they give out to customers! Just ridiculous. We have made sure no one we know goes to this business. Customer service horrendous and product quality mediocre.
Philip Holzknecht
GB+9 months to receive cabinets. Ordered cabinets in early March (2019). It is now September 20, 2019, and I still have not received all the cabinets. This was for a rental and I was unable to get full rent for the unit because the kitchen only had 1/2 of the cabinets. I have had to call multiple times and the customer service is beyond dishonest and terrible. Stay far away.
Joe Atanasio
GBGreat Job, Great Salesman, Great Customer Support, When I first saw the billboard for Solid Wood Cabinets I was a bit skeptical. However, after working with our salesman, Mike Schreoder I can honestly say that I am totally satisfied.He worked closely with my contractor to ensure a proper install. We did have some minor issues with two components which were taken care of by Francesca at customer service who shipped out the two pieces very quickly and without question. Great Job Everyone!!!! Joe& Theresa
Susan Nelson Stevens
GBThis experience started out ok...Five months later, not so much... This experience started out ok. Ordered cabinets in February, received them in April... one set of doors was on back order. After repeatedly calling and emailing them about the backorder, they decided to stain the doors in their shop instead of giving us some from the factory as they had no idea how much longer we'd be waiting. Almost 3 mos after the cabinets arrived, got the set of doors that were done "in house". They were horrible quality. The stain did not match our existing cabinets and the detail work looked like it was done by a 5 year old with a Sharpie! (No idea how they made it out of "Quality Control". Were told July 1st that a shipment from factory was coming mid-July and they'd send us doors from that. Mid-July came and we were told the shipment was delayed in customs. Now end of July we're back to square one with no answer on when we can expect the set of doors.