Philip Holzknecht
GB+9 months to receive cabinets. Ordered cabinets in early March (2019). It is now September 20, 2019, and I still have not received all the cabinets. This was for a rental and I was unable to get full rent for the unit because the kitchen only had 1/2 of the cabinets. I have had to call multiple times and the customer service is beyond dishonest and terrible. Stay far away.
Linda Maurer
GBWARNING WARNING! Just got a call from one of there installers, Solid Wood Company is closing! All of them, dont let them fool you, if you are waiting for cabinets YOU WONT GET THEM! Call your BANK or Loan Company if thats where you got your money from, BEST OF ALL CALL YOUR LAWYER! We just got ROBBED! ! !
Elizabeth Wright-Drabinsky
GBRun! Run!! GO elsewhere! Order cabinets April 2017 took till June till we had all the parts. Stupid me went back and bought island Nov 2017, it is 1/24/2018 and we only have 1/2 the order!!!!! :( Call and NO One calls back! Terrible, terrible service, company should be reported to BBB
Paul Straub
GBI’m sorry I did business with Solid… I’m sorry I did business with Solid Wood Cabinets! The only good part of the experience was working with their designer. After that it has been all down hill. There were issues with every wall cabinet. The interiors of the cabinets did not match. Some had a light interior others were darker. The holes for the shelf pins were different sizes some small some large and the supplied pins weren’t always the right ones. The inside of two cabinets had delaminated areas on the back panel. One small cabinet was missing holes for shelf pins on one side! Worst part is they wouldn’t make good on all the damaged items because I installed the cabinets. They expect the buyer of their cabinets to be better qualified than their own Quality Assurance people. If you don’t spot the issues before installation you’re screwed because they won’t send replacements for installed cabinets. I would like to see a class action suit started against these crooks.
L Venkataraman
GBWe visited the store in Woodbridge NJ… We visited the store in Woodbridge NJ and paid $99 for in home measurements and drawing. There was initial enthusiasm to help with the kitchen plans, 3d drawings etc. But the sales person was very pushy and lost interest when you ask them questions. Most times when you walk around the store they do not even greet or react to the customers. It looks like they do not care for our business. Finally she quoted a price of $7000. I bought a similar make and model for way less for the same measurements. Our experience suggests stay away.