unresponsive customer service and defected product I ordered a Cavaliere Euro AP238-PS65-36 Stainless Steel Range Hood from Main Faucet.com two months ago. However, I noticed that this range hood had two rusted corners when installed. There appears to be some repairs that was attempted to cover up the rust in the back two corners inside the hood. These two spots are quite an eye soar. We're very disappointed that we paid so much money ($750) and yet received a product that was not in satisfactory condition. I contacted Main Faucet about this. Yet they said there is nothing they can do because it has been installed and suggested us to contact the manufacturer. The manufacturer said we could return it but we will have to contact Main Faucet (the seller) about it. So I emailed Main Faucet again yet received NO response at all after a month. I am very disappointed about Main Faucet's customer service and also the product they sold to me. One more thing: I just tried to log into my Main Faucet account and couldn't. OMG! Terrible website. Would never buy anything from Main Faucet!

You can find a better on-line vendor Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

Good customer service, but broken shower I ordered a shower insert. First delivery came with a dented piece. I contacted customer service, and they quickly sent two replacements. Both arrived dented and broken. I contacted customer service again. They sent another piece, but finally packaged it well enough so it didn't get damaged. So, it's great to know that their customer service dept will fix an issue, but it was annoying to delay my bathroom redo by 3 weeks because of this,

No one answers phones or chat While I was very happy the dreamliner products and service I received from the supplier Main Faucet had no voice or chat communication. Price is right Service not existant.

Change your shipping company, keep everything else Customer service was excellent, the item priced right, and the website easy to use. Shipped and arrived on time, but delivery driver would only deliver to sidewalk. It took looks of convincing to have him deliver 10 feet more inside the house. The item weighs 300 pounds.