Scam Company I haven’t even received my product and the customer service is terrible. Confined my order and payment on the website and it showed I still needed to confirm my payment- didn’t notice because it was to get you to purchase a second one. I immediately caught the mistake and within moments emailed and used the website chat to ask for the second order to be canceled. They have refused. Repeatedly stating the order had already been processed. I’m out over a hindered $$ for a second product I neither want or need. They state I now have to wait for it to be delivered then return it…. When it hasn’t even shipped yet. Absolutely the worst. No stars.

Horrible Customer Service Horrible Customer Service. I still haven't received. They keep blaming the carrier, but one rep admitted they never gave it to the carrier. They ignore requests. Was promised to be delivered by Fathers Day and wasn't mailed out until the day after. Still don't have. Avoid this company. Worst customer service experience I've had.

HelloTushy is not the company to buy from. I was ask if I would update my review. The order was received Christmas eve. I still stand that the order had plenty of time to be delivered in a more timely fashion. Everyone in my family has this product ande we do all love it. Ok order 2 for Christmas gift order placed in plenty of time to receive by Christmas well as you see day before Christmas eve and I am writing this. The order is not even on transit. I did reach out but the company did not contact me in form. So I would say beware I am going to assume I will receive this order but looks like it will be for next christmas! There are other companies offering this product and I would defiantly buy from them. Please hear me Buy From Another Company!

A great bidet - but not without an issue. We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!

Super slow Customer Service response No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting... EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.