no customer service. no customer service. not answering emails. not answering phone calls.

FALSE ADVERTISING Bought a treadmill, the Generic 3.25 with 15% incline. Not only was the incline not 15% but the bluetooth does not work and the app does not work that it comes with. Reached out and the sellers information is wrong, doesnt return emails or call back only to find out the number is wrong. Reported to BBB and finally found a contact for sears marketplace customer service, the seller then says I have to send VIDEO of the bluetooth not working...I am reording with my phone and I dont know how they expect me to do that. They also said the 15% is not a slope grade it means there are 15 gears......WHY SAY 15% THAT IS A PERCENTAGE. I am still inthe process to get a refund and the seller is making it almost impossible. DO NOT BUY FROM THEM!! Oh and they reply to comment with “sorry we don’t sell that certain item, you reviewed the wrong company” but I have the receipts that say otherwise.

So bad consuming experience The delivery was quick, but the delivered product was wrong. I sent email to communicate with them, there was never reply. It is not because I want to return product, but they delivery the wrong product. In order to get money back, following their regulation, I sent the wrong product back. The delivery fee I paid to send the wrong product back should be paid back to me according to their own regulation, but it was not refunded at all. Really bad consuming experience, especially when I sent email out to them several times, they never reply.

Bad practice + bad customer service Company kept products on the site that were not available + Bad customer service. Had to mail multiple times to get the answer that my product is not available after waiting for a month. Never again.

I received the wrong colour ironing… I received the wrong colour ironing board cover. After two unanswered mails and a telephone call, they finally sent me a mail from a different address: info@brabantia.... that I found after a little research instead of the one I ordered from info@nicebuy.... The reply was: pay 49kr for a return label. What audacity and what cheek!!!! First and last time using this online company.