Truly amazing service Truly amazing service. Emergency help needed for holiday cottage with guests in. Turned around in just over a day with the hot tub needing a lot of work. Price all agreed in advance. Cannot thank the team enough!

Bully boy tactics We have previously dealt with this company without a problem. We then decided to have the hot tub serviced and used A2B tubs again. Found the whole experience this time to very haphazard and unprofessional! I emailed with a fault that I wanted looked at during the service. When the lads arrived they had no knowledge of the fault, although give them their dues they did fix it (it was just a fuse that needed replacing). They dragged wet equipment and wore muddy wet shoes through the house on multiple trips to the van. After about the fourth trip they asked "ohh should we have taken it through the garage"....umm yeah! That would have been helpful. They were obviously busy and left whilst the hot tub was filling (I understand it's time consuming) but they couldn't demonstrate or test it without water in it! They advised me to wait til it was full and then power it back on. If I found any problems to contact them and they could come back the next day. Given that this was now gone 3pm and the tub take's a long time to fill and heat I wasn't able to use it that evening or verify that it was working! Woke the next morning to a text message (sent at 9.40pm) saying "Hi is it all paid?". When I replied saying I'd not had chance to check that it was working yet I just got bombarded with rude messages back. The invoice left clearly stated that I had 2 over week's to pay (10th May) so I'm not sure why the bully boy tactics were necessary! The owner Jay, who was actually one of the lads who visited was very unprofessional, rude and I won't be using him again!

Great Servcice @ Reasonable Call Out Fee Great service from the engineers which turned up. They diagnosed the problem instantly and explained everything in detail to the point I could almost fit the part sin myself next time. I highly recommend this company to come and fix your hut tub an very reasonably priced call out fee compared to the other quotes out there.

Unfortunately a very poor experience Unfortunately a very poor experience! After paying a deposit to have our tub relocated our house sale fell through. Contacted this company many times when we were ready to move. Takes forever to reply and when they do they then wanted to quote for the job! In the end we ended up having to leave our hot tub with the house! Extremely poor at communicating and worse at actually carrying out the job just because there was a big change of dates! I asked for a refund of deposit when they asked to quote for the job…. Needless to say I was flat turned down 5 days after I asked!

Professional and speedy response to our problem with the hot tub. … We were very impressed with the way our problem was dealt with by A2B tubs. They managed to source a spare part that had been discontinued and fitted it quickly and efficiently.Would definitely use their services again.