Very kind friendly guys Very kind friendly guys, willing to go that extra mile to ensure we were totally happy with the service, keeping the hot tub in storage a bit longer than we thought was no trouble. Highly recommended these guys.

Bully boy tactics We have previously dealt with this company without a problem. We then decided to have the hot tub serviced and used A2B tubs again. Found the whole experience this time to very haphazard and unprofessional! I emailed with a fault that I wanted looked at during the service. When the lads arrived they had no knowledge of the fault, although give them their dues they did fix it (it was just a fuse that needed replacing). They dragged wet equipment and wore muddy wet shoes through the house on multiple trips to the van. After about the fourth trip they asked "ohh should we have taken it through the garage"....umm yeah! That would have been helpful. They were obviously busy and left whilst the hot tub was filling (I understand it's time consuming) but they couldn't demonstrate or test it without water in it! They advised me to wait til it was full and then power it back on. If I found any problems to contact them and they could come back the next day. Given that this was now gone 3pm and the tub take's a long time to fill and heat I wasn't able to use it that evening or verify that it was working! Woke the next morning to a text message (sent at 9.40pm) saying "Hi is it all paid?". When I replied saying I'd not had chance to check that it was working yet I just got bombarded with rude messages back. The invoice left clearly stated that I had 2 over week's to pay (10th May) so I'm not sure why the bully boy tactics were necessary! The owner Jay, who was actually one of the lads who visited was very unprofessional, rude and I won't be using him again!

Great Service at a fair price. We have just used A2B tubs to move our hot tub as part of the recent moving process. I cannot praise them enough. They arrived at my previous home, wrapped it in cling-film, to protect it during the road journey, stored it for a few days, then delivered it to my new property today. There was no damage to the hot tub. The protective film, it was wrapped in, did the job. I would willingly use them again or recommend them to anyone else. They kept us informed as to when the hot tub would be picked up and when it would be delivered. Other businesses can learn from this company about setting the level of expectation.

Truly amazing service Truly amazing service. Emergency help needed for holiday cottage with guests in. Turned around in just over a day with the hot tub needing a lot of work. Price all agreed in advance. Cannot thank the team enough!

Unfortunately a very poor experience Unfortunately a very poor experience! After paying a deposit to have our tub relocated our house sale fell through. Contacted this company many times when we were ready to move. Takes forever to reply and when they do they then wanted to quote for the job! In the end we ended up having to leave our hot tub with the house! Extremely poor at communicating and worse at actually carrying out the job just because there was a big change of dates! I asked for a refund of deposit when they asked to quote for the job…. Needless to say I was flat turned down 5 days after I asked!