I spent $137 for a new hose and nozzle… I spent $137 for a new hose and nozzle for my faucet. You shipped it via UPS. UPS then delivered it to the local USPS last Thursday, 3-26. I have not received it and no one knows where it is. Why don't you choose a carrier who will actually DELIVER the product to the customers door. Now...I am out of $137 and no way to hold anyone accountable, since you provide no option to insure the order.

Hassle free returns & great customer service I recently purchased bathroom faucets (Hansgrohe Metris C), Undermount Sinks (Kohler Ladena), and a shower system (Hansgrohe Raindance) for my bathroom remodel from them. Prices were reasonable after a 10% discount. Shipping was quick and everything arrived intact and on time. During the installation we found that there was an issue with the finish of the shower valve cover plate. They replaced the entire valve kit without a hassle. We are very happy with the customer service and will shop here again.

Updated review UPDATE: as soon as I posted my review a representative of Hausera reached out to me to resolve the issue. They expedited another tub to me just in time for our remodel, which is currently underway! The tub is gorgeous and I thought it was great that the company resolved my issue so quickly and without question. So happy I can update this review with good new! ——————————————- I hope to update this review soon but I never received a tracking number after I received confirmation of my purchase. My husband called to see how long the item would take to arrive since we need it for a bathroom remodel, we were told 5-6 business days. It’s been 11 days and still no update, he called again for an update and was given the tracking number. Now we have to try and track our VERY expensive purchase down through UPS. Not really happy at the moment and our bathroom remodel is scheduled to start next week!

Pretty perfect Everything went great. Came in a timely fashion. One part showed up a few days late but customer service was awesome and we got it resolved. Highly recommend their services. Plus everything was delivered no damages. Always something to be said for that.

Towel bars and ring to update our bathroom fixtures Purchased a 24" towel bar, a 24" double-towel bar and a towel ring, to replace the ones in our bathroom. Love the brushed nickel. Very well made bars and ring. Very satisfied with our purchase.