5-star Customer Service! I ordered an upscale toilet seat, and it is exactly what we had in mind for our bathroom project. However, one of the hinges had a slight loose feel about it, and I notified Faucet Town of the possible problem. Faucet Town asked for specifics, and a picture of the hinge in question. Without any hesitation, Faucet Town ordered a replacement part from the manufacturer to correct the problem. A+ service!

Great Service/Advice Received great advice from Elena on making the right choice and she didn't just suggest the most expensive option for my showers doors and base. Was also able to process order over phone which was very reassuring {there is so many different products numbers very easy to pick wrong one for basket} Also as my shipping address was OH there was no taxes required. Thanks Faucet Town USA

Premium Elongated Solid Oak Wood Seat I never thought a toilet seat could be both Awesome & Beautiful but the one I got from Faucet Town is exactly that ! I spoke with Robin in Customer Service who assisted me with my purchase 😊 Thank You !

The extra mile Faucet Town really does go above and beyond anything I would've expected. They made sure that I got my products quickly and without any hassle. Their faucets are absolutely amazing, and the range of choices available is mind boggling. I even picked up one of those automated vacuums after my initial purchase, because the price was just so good and, when combined with the customer service, there was no way they weren't going to get my return business.

Friendly and Honest Customer Service The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.