we signed a contract on November 10… we signed a contract on November 10 install date 10 days later. They claim the salesman messed up the order but got corrected. The lady that schedules install called cooperate and said a called her a c u n t and they cancelled my contract that was going to be 21 thousand dollars

Beautiful work Beautiful work! Love, love my shower! Love how the store came to me, that was my very first experience, pleasant. Really made me at ease and enjoyable experience. Professionalism, informative, friendly From shopping to installer's. The installer's courtesy in cleaning, went on and beyond services, Soo appreciated it! Not to mention how confident they are in there materials and services that they offer LIFE TIME warranty! It's a win, win. Thank you so much... Blessings around your business and ALL within ☺️🙏

Poor response The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.

Good product Good product. Enjoying. If you want full tub all at once make sure you have large capacity water heater… but once jets go, water maintains temp. Company stands behind product and installation personnel. Personal professional and knowledgeable. Installer and electrical personnel efficient and neatly complete. Shelf might be better on back side, to avoid getting wet. We enjoy movable shower head extra safety bars..

Greatly Satisfied We learned there is no product comparable with American Standard Walk-In Tubs. Our sales rep is personable and knowledgeable. We were confident when we signed our contract. The installation timeline was as expected. The installation team was excellent. We have had our tub about a month and we are enjoying it and benefiting from it. My husband always preferred showers until now. Added bonus--our cats love to play on the tub (when not in use, of course). Very cute!