Poor response The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.

Good product Good product. Enjoying. If you want full tub all at once make sure you have large capacity water heater… but once jets go, water maintains temp. Company stands behind product and installation personnel. Personal professional and knowledgeable. Installer and electrical personnel efficient and neatly complete. Shelf might be better on back side, to avoid getting wet. We enjoy movable shower head extra safety bars..

So nice once it was finally done. The install was late being done but once done it was beautiful and we have enjoyed it. On the sad part it was not fully paint ready as you can see the circles in the ceiling where the electrician made the holes to run the power for the tub and the the toilet chain keeps hanging up causing the toilet to run and waste water. Also the new vanity that was installed after needing to remove the old one to get the new tub in has a cracked sink and the free return date is running out and the caulking around it was poorly installed. sadly the repair man has been to busy to come by.

Buy American Standard Walk in shower is better than expected, totally professional crew friendly and courteous and cleaned up after completion. American Standard truly holds a high standard in their products and installation. Can't say enough about it. A excellent experience A+++

Self Cleaning SystemWe didn't know how to operate the… We didn't know how to operate the cleaning system and even though it is automatic it was not turning on. I called Customer Service late yesterday to get help. We never even got a phone call, but as soon as I got out of the bath, I heard this big whoosh and the cleaning system was up and running! Thank you for a wonderful product and exceptional service!