I ordered item back in October of 23… I ordered item back in October of 23 and got tracking number. Emailed after 2 weeks and says package was lost in transit after numerous emails of trying to find my package. C.S. says they will reship the order, this was end of December, still no tracking number has been given. No news on refund or anything yet……. Still waiting!!!!!

Long Shipping times and Wrong Color palette Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

Painting no show I ordered on 11th jan and a month later order status still says unfulfilled have emailed numerous times and nothing. Paintly is very unreliable they take your money so they are thieves don’t buy from these I am very stressed I will buy elsewhere I would have liked to have ordered more as my first two painting from you were excellent so that is why I ordered another one I think I just got scammed

Absolutely no communication Absolutely no communication. I canceled this order 5 times and it was still sent to me. I’m still waiting to get a response from this company but probably won’t because they suck at responding. Don’t bother buying here.

I ordered a paint by numbers as a… I ordered a paint by numbers as a Christmas gift. It did not arrive by Christmas as it was suppose to. When it finally arrived I was not so please to find they shipped me a shirt instead of the paint by number that I definitely ordered.