Paid but product never received. Refund refused. I haven’t received my paint by numbers after a couple of months of waiting. I’ve contacted customer services who have refused to refund me as it is not their policy. Extremely disappointed and out of pocket.

6 month wait for the paint canvases to arrive I ordered 2 canvases from Paint By Numbers. The tracking number was sent immediately and as it was being shipped from China, I knew it would take awhile to arrive. Contacted Paint By Numbers 2 months later to ask if I would receive them soon, Alexandra explains I would receive them shortly. Not recieved for another month, emailed again requesting a refund. Was told second set of canvases would be posted out urgently, no mention of a refund. Finally got an email from Alexandra 6 months after first purchasing the canvases saying they were at the post office and ready to collect. Now I have recieved the canvases they appear to be good quality canvases, not sure about the quality of the paints as I have not opened them yet. Very disappointed about the length of time i had to wait, as I was looking forward to painting the canvases several months ago!

Still waiting since May I ordered on May 24th 2023 (#20410). I didn’t receive the package, last time it also took a long time because of covid so I remained patient. I sent an email in September and October requesting updates, never received a reply. So far never received my painting or any updates.

I love using Paint-by-Numbers I love using Paint-by-Numbers, it is one of the most relaxing experiences. Due to Covid 19, my order arrived late, this could not be helped, as there were many variables at play. It was frustrating, but the staff were always friendly, empathetic and even accommodating. They sent me a second shipment free of charge, because of the delays, as this was out of their control. They kept their word and both shipments arrived safely. Thank you Paint-by-Numbers. Stay safe Vicky H

Love it! I ordered 4 paint kits, each of them a custom job as they were based on my own photographs from travels. I've completed two so far and love it. My only suggestion to others wanting custom kits is to pick photographs that lend themselves to a more abstract look as fine detail is hard to achieve with this style of painting.