6 month wait for the paint canvases to arrive I ordered 2 canvases from Paint By Numbers. The tracking number was sent immediately and as it was being shipped from China, I knew it would take awhile to arrive. Contacted Paint By Numbers 2 months later to ask if I would receive them soon, Alexandra explains I would receive them shortly. Not recieved for another month, emailed again requesting a refund. Was told second set of canvases would be posted out urgently, no mention of a refund. Finally got an email from Alexandra 6 months after first purchasing the canvases saying they were at the post office and ready to collect. Now I have recieved the canvases they appear to be good quality canvases, not sure about the quality of the paints as I have not opened them yet. Very disappointed about the length of time i had to wait, as I was looking forward to painting the canvases several months ago!

Alexandra should be fired. Alexandra is literally the most USELESS, CRAPPY customer service representative ever. I hate the woman. I ordered 3 months ago and it hasn't arrived, she won't reply to my emails and she won't even give me a refund. Wish the woman get fired. I have asked my bank to do a chargeback, even though the paintbynumbers website says that if your product doesn't arrive in 4 weeks, you should get a refund.

Outstanding customer service Outstanding customer service. Order did take over 2 months and tracking info was not up to date, but every inquiry was answered promptly and in great detail. Product was high quality and would order again when pandemic subsides.

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.