Customer service = 0/10, Tent = 10/10 Your tents are awesome. Great quality. Exactly what’s advertised. Your customer service is non-existent. You never replied to my emails regarding my solar generator and solar panel that were never delivered (I emailed you once a day for over two weeks with zero courtesy response). Nobody answers your phone and your voicemail is full. I had to file a charge dispute with my credit card company to get my money back for those items. Several people that have seen my tent think it’s awesome. I’d love to tell them to buy one. However, I tell them to never buy from you because they may never get their products shipped and won’t be able to contact you.

Never Again Product is good. Customer service is the worst I’ve ever seen. I would never buy anything from this business again.

Covid messed up everything but was… Covid messed up everything but was patient and so was the Torro team. They communicated with me as best they could and delivered my tent about 5 months later. It didn’t have the keys but they expedited them to me within a week. I couldn’t express how grateful I am and I love the tent. Thanks Torro off-road and I’m still expecting my gift for the delays lol!

RTT arrived today and I am 100%… RTT arrived today and I am 100% satisfied with the qualty! All the extras that Corey J. added because of the wait time was a nice touch that shows his dedication to his customers. It is unfortunate that this company was started in the worst possible time due to the pandemic and having to be shipped from China causing massive delays. There was also some stateside shipping issues that Corey was honest and open about with his customers and he provided regular updates via e-mail and video. Corey and his team always responded to questions or concerns in a prompt manner and maintained transparency. I wish you and your company Great success in the future and may GOD Bless you and your family!

Amazing product that is built to last… Amazing product that is built to last with only a few teaks to their craftsmanship or quality control that would put this over the top to 5 stars. I don’t know if it’s a small company who are overwhelmed with emails, but sometimes it takes a little bit for them to get back. Service after the sale is very important to me and so far it seems like they’re trying, but just swamped. A couple things didn’t line up correctly with the insulation panels, the controller for the lights failed after a few uses, and the mounting bolts seem to be strong enough but a couple have bent while off road and had them snap off while dismounting with the provided wrench while stowing for the winter. All of these things are being addressed by the company and I’m glad they stand by their product.