100/10 I cannot say enough great… 100/10 I cannot say enough great things. From product to customer service, top notch. A hiccup occurred with shipping and it was nothing huge but let me tell you I felt like the most important chick ever with how these guys went above and beyond to handle the situation and do right by the customer. Especially since the situation wasn’t even something they could control but that didn’t stop them from making it right. So, if you want quality, confidence and greatness here’s your pick. If you want mediocre go to Amazon (you’ll be disappointed).

Still haven’t received an update Didn’t receive a tracking within “5-7 business days” then got an email saying there is a delay on freight. Haven’t received the tent yet so i can’t comment on quality. Hoping i don’t have to wait another two weeks to get an update. Most likely will request a refund.

Best in the Industry Service! Great customer service. There was a shipping snafu and miscommunication, and Ferdinand went above and beyond to make things right. He truly cares about his customers and his number one concern is making sure that they’re out enjoying his product! I was happy to learn that the whole operation is family owned!

Customer service needs some help I am thankful that there is an option to save money by picking up an RTT locally to save on shipping costs. It would be great if the staff at the pickup site was knowledgeable and friendly.

No communication I was on vacation in the California desert. I had no service and didn’t receive the email about the payoff for the rtt. By the time I had service again, I received a 2nd email and only had a couple of days left to pay the balance. Some advanced notice would have been great. I thought final payment was due at pickup. I never had any correspondence otherwise. Communication goes a long way.