I've been a subscriber for over a year I've been a subscriber for over a year. I love their yarns and skirts and I've been happy to support their mission. However.... In January a 5 pack of skirts didn't arrive. I had to escalate it to PayPal to get a replacement because they kept fobbing me off They have banned me from their Facebook groups for discussing that their black Friday "sale" wasn't really a sale, because they had increased prices the day before. More people had realised of this, but they don't like any negative feedback. I know somebody who has also gone through something similar and she had been ghosted by the company. They can't tell me which rules I have broken to be banned and they can't reinstate me either. My subscription is useless if I can't access the Facebook group, to be honest. Very disappointing considering they are supposed to "start at love". It looks like they have more than enough customers and can afford to lose a few. I'm cancelling my subscription with all the sadness of my heart, but I don't like being used.

Not very pleased, at all 🙁 I was very excited to be purchasing a refurbished silk sari from artisans. Nope. Refurbished is one thing, stains and snags and holes is something else entirely Also, as someone who sews, I am very saddened by the quality of the work. The seams are sloppy, the stitching is sloppy, threads hanging, folds are wadded and bunches in places. Very little care or pride was taken when this skirt was sewn. I do feel that my choice of anything but yellow was considered and the material and patterns are nice. The fabric is NOT sari silk, though. One side is a polyester blend and the other a thin , loosely woven cotton. I’ll be purchasing my next sari somewhere else. 🙁

Disappointing I ordered the Spice Market in Junior size (several inches larger than my waist size but a wrap has lots of overlap, right?) in the ankle length and paid $8.99 for shipping. I received a tea length wrap skirt with less than a handswith of overlap (I’m 5’ 8” with a 31” waist and medium sized hands). One fabric was brown with a repeating yellow daisy pattern. The other was blue and silvery grey twining geometric pasternak. Pretty, but hardly spice coloured and didn’t complement the other fabric at all. The site says you have 60 days you return the skirt. I completed the returns process, including a required photo. The final screen told me to return it within 14 days. Then I received an email telling me they would let me know whether my rrequest would be approved or rejected.

They do not send what is paid for.... I received a gift subscription for DGY. The initial boxes were to include yarn, a pattern and a tool of some sort- I received a crochet hook and another time a button to use with one of the patterns for that particular month. Eventually, the delivery changed to no added tool. Then the delivery changed to no pattern but a QR code was included to access the pattern data base. EVERY time I've tried to use the code to allow me to download a pattern to use for my monthly yarn, I receive a message that the coupon code is not valid. I appreciate what seems to be the societal intent of this company, but they are not delivering what was agreed upon when the year subscription was purchased. I gave two stars because some of the yarn is quite nice but the company has not delivered what they promised.

Expensive and disappointing service After a long conversation I thought I'd give the shirts a try, but with the dollar conversion they became very expensive. When they arrived they were far too big and when I wrote to them to ask about exchange was advised as they were so cheap no exchange possible, maybe I could gift them. I ordered size 14 and received size 22. I can't afford to give away $200 worth of clothing so incredibly disappointed. The skirts look nice, just far too big. Will not buy again.