Customer Service Customer Service appeared to WANT to be helpful and did everything he could to b helpful

Any time I call I receive excellent… Any time I call I receive excellent service. The person on the phone goes above and beyond to help make sure I get what I'm searching for! J.W. Pepper is ALWAYS our first choice when ordering music. FUMC Pensacola is TOTALLY satisfied!

Reasonable, but wish the printing was better quality The site did not say how many parts are provided with the piece I needed so I needed to call. On ordering, rather than being printed on more-standard, thicker 9x12 paper they were simply prints in letter paper. The parts did come very fast, so kudos for their shipping.

E-print may not be instant I occasionally order e-print music for my church choir and find this site more unwieldy than others. This week I needed a piece right away but ran into technical difficulties as I attempted to view my music. The customer service person I spoke with was professional but was unable to remedy the problem. Fortunately the issue was resolved the next day, but this completely negates the advantage of e-print. I have confidence that JW Pepper will always come through with a solution, but the process shouldn’t have to come to this and delay the purchaser’s ability to use the music that has already been paid for.

Very simple process This was a very simple way to order music. A few clicks, the music was in my inbox, and my daughter could start practicing her new song.