Disappointing Another fee increase that can't be justified. Same old clunky interface. Lack of UX & outdated tech.

Spotify. Horrible, exhausting customer care. I don't know where to begin. Put through pure torture trying to close UK account and move to portugal and on cancellation ( which i assumed needed to be timely), lost access immediately despite having paid for April. Online support messaging, was initially a BOT and then 4 assistants who may as well have been BOTs. Nothing achieved in 1.5hr so i just reconfirmed cancellation. I hadnt realised CS had got so dreadful. It's mind blowing. I can't justify resubscribing to such an arrogant, uncaring, unprofessional company.

Yet another price increase!! Shocked and annoyed at yet another price increase! Doesn’t seem five minutes since the last one!? I use Spotify a lot - however I use barely any of the features. I pick albums I like and create my own playlists and that’s it. I only pay because the adverts absolutely ruin listening experience and infuriate me. Well, another price increase has infuriated me too. It’s not like my wages are going up whilst the cost of everything else is. And there are alternatives to Spotify…! It’s not like money even goes from Spotify to the artists (which is why I still buy physical copies of their records)

Too much spam and nonsense recomendations. Seems that every time I open the app now there is a pop-up ad for some concert I don't care about that I first have to get through before listening to my music. Bro, I just want to get to my music. What are you recommending to me? What about my playlists filled with punk rock and hiphop could possibly make you think I'm interested in Tucker Carlson podcasts?

Price increase? Subscription cancelled! I've been a premium subscriber for years and after announcing the latest increase to £11.99 when the audio quality is the same and the mobile/desktop apps are outdated, I said no and cancelled my subscription. I will move to another provider for a better service and same price.