Disappointing Another fee increase that can't be justified. Same old clunky interface. Lack of UX & outdated tech.

Shocking dishonest customer service Shocking customer service. I actually felt like I was talking to a bot, with all the generic messages sent back to me. We wanted to do a simple name change, for the main account holder. My wife wanted to access the audio books on our duo account. However, the account needed to be in her name and myself put as a plan member. The advisor told us that we needed to cancel the account a re subscribe. Which we did, but then the price was £2 more per month. This was not shared with us. They instantly cancelled our subscription and told us after, that the price had increased. Spotify wouldn’t honour our original price subscription, as their system was unable to do a simple name change. We left Apple to save money and now Spotify is the same price. We spoke with four advisors. Sent loads of generic messages referring to helping Spotify’s platform grow. Shocking dishonest customer service!

Cancelled not paying constant increase in price! Just cancelled. had a membership for a long time but refuse to pay towards a company clearly being greedy at a time where people are struggling financially. I'll just get an old MP3 player and be retro or pay for Amazon music than a company like this. Think you can keep increasing prices and still maintain customers? Bye forever Spotify

£240 a year for a family subscription… £240 a year for a family subscription is too much. Price increases are happening every year now and are above the rate of inflation. An AI DJ is not worth the money, the accent of the DJ is unbearable and unable to be customised. Audiobooks can be sourced elsewhere. I don’t need to listen to a podcast on Spotify and the algorithms give me the same stuff. I can’t stop listening to an artist anymore, only remove the song from the playlist. I can’t dive into an album and pick up seamlessly when I’m listening to a playlist. I can’t remove songs from my recently played if for example I’ve been listening with a child and don’t want Disney to pop up when I’m on my own. The list is longer than this, but my score reflects how I feel. I’ve been a subscriber since the beginning and a paying subscriber since they started charging. I won’t accept another price increase in less than 12 months, and I’m undecided whether to cancel now anyway.

Spotify. Horrible, exhausting customer care. I don't know where to begin. Put through pure torture trying to close UK account and move to portugal and on cancellation ( which i assumed needed to be timely), lost access immediately despite having paid for April. Online support messaging, was initially a BOT and then 4 assistants who may as well have been BOTs. Nothing achieved in 1.5hr so i just reconfirmed cancellation. I hadnt realised CS had got so dreadful. It's mind blowing. I can't justify resubscribing to such an arrogant, uncaring, unprofessional company.