They don't replay to emails regarding the money-back-guarantee They write you emails and tell you that you have a 30days-money-back guarantee. I wrote back twice and asked kindly to get back the money because jamplay just was not right for me. They did not reply to my email for the money-back-guarantee (i wrote twice) and sent me an automated email to upsell my payment-plan instead.

Terrible user interface and design. Terrible user interface and design. The UI and website design is TERRIBLE. This is a website from the 2000s. Compare this to JTC or another modern online website??? It's insane. I regret paying for this and wouldn't recommend it to anyone.

Just started today but find navigation… Just started today but find navigation to next lesson not smooth. Find lesson I just went through popping up instead of advancing to next in sequence. Also, I wanted to skip the first few lessons since I was a bit more advanced ( not too advanced but somewhat) but site made this difficult. But I did like instructors teaching style.

Tricked into free TRIAL Bought a Godin guitar with a code for free jamplay account, wasted my time activating it and was then told I had been tricked into a free TRIAL....no thanks, your emails now marked as spam

Signed up for a membership on Nov 1 Signed up for a membership on Nov 1, 2019, and canceled on Dec 26.No refund issued and after several emails have finally been told I will still have to wait for a refund. If I had not checked my Visa statement they would have never issued a refund. I also had to provide them with a copy of the cancellation email I received before they would authorize a refund. So if I had lost this I was screwed. I would not recommend JamPlay to anyone.