Amazing Customer Service, and Unrivaled Product I recently ordered one of the newer custom color miniatures from HeroForge and the mini itself does not dissapoint. Each color was vivid, and even small details (like face paint, and earring color) were crisp. During the order fufillment process, one of the renders looked odd, and out of place. When I brought up the concern, the CS team got back to me in record time and assured that everything would be correct or they'd refund me. Lo and behold, it was as great (and more) as they said. Definitely recommend, and will definitely order from again.

Minis are Ok, good luck if you have any issues. Miniatures are fine, shipping is super slow, way too expensive for what they are. Customer service is responsive but not at all helpful with problems. For a company that's obviously spent so much time developing the interface, it's hard to believe that they have no way to resolve any actual issues. Super lame experience, I'll use one of the competing services in the future.

I am beyond disappointed I am beyond disappointed in the miniature we received. I ordered it for my husband’s birthday as a gift, at the very beginning of August and it didn’t ship until the day before his birthday (the 24th). When we finally received it, it looked NOTHING like the one I designed. But I’m surprised I could even tell with how tiny the thing is. $50 for a piece of plastic trash.

Really pleased with mine Really pleased with mine. A lot of the reviewers seem to have issues with shipping times, but mine arrived in just over two weeks, which is great and much sooner than expected. I splurged for the colored plastic model, and it looks great. I would have given it five stars, but I felt like when it renders it for you on the site, it adjusts the colors to show how it'll look, but it doesn't account for the quality of some of the finer details. So what I received wasn't exactly how it looked on the site, but I'm still really impressed. I would definitely go through Hero Forge again for my next miniature.

The colours are wildly off The colours are wildly off. The metallic and gold plate armour is kinda flesh coloured. And a piece of the miniature had broken off in transport, and support never responded to that. A 2/5 star rating is given because I could design a miniature that I couldn't get anywhere else