Above and beyond My friends ordered a miniature for us when we moved overseas, but due to an address error it got lost in the mail. It was presumably sent back but got lost in the mail once more. There was a long time of e-mailing back and forth, and eventually HeroForge decided to reprint them and reship them to us (this time with the right address)! They came out wonderfully, a beautiful token of our tabletop experience given form, and the customer service they delivered and lengths they went through is examplary. Thank you so much!

Heroforge....no one does it better.... Pretty late with this review as I ordered from them a while ago, however, the site is amazing. Their options for character customisation are wild and they are always adding more weapons, armour sets etc. The perfect place to design a character for miniatures, dioramas, wargaming or D&D. From magic to steampunk they have options. The printing options are also pretty good. You can choose your material, size and much more.

Replacement figure shipped broken! [Edited] After a couple of tries, I changed the configuration of the figurine and an intact one arrived. I think that the hammer has a structural issue so needs to be re-engineered. I received the replacement figure today for one that was broken in transit and am absolutely flabbergasted. After one month of eager waiting, the figure was SHIPPED broken. Unlike the original, the broken portion of the weapon wasn't even in the package indicating that it was broken during fabrication or packing. Whoever put it in the package broke it and decided it was a good idea to ship it broken. I am very, very disappointed. When can I receive the intact figure that I paid for?

Great for designing but poor quality The website is great for designing your perfect character. Unfortunately I was dissapointed in the quality of the miniature when I received it. The plastic is very thin and not strong at all. Two pieces snapped off when I accidentally dropped it off the table. I expected something more solid when I ordered the 'premium plastic' material... Downloading the character and printing it somewhere else seems like a better option.

I am beyond disappointed I am beyond disappointed in the miniature we received. I ordered it for my husband’s birthday as a gift, at the very beginning of August and it didn’t ship until the day before his birthday (the 24th). When we finally received it, it looked NOTHING like the one I designed. But I’m surprised I could even tell with how tiny the thing is. $50 for a piece of plastic trash.