Ghosted After Wrong Item (Updated) This is the 3rd time I've ordered from this company. Let's me set things straight, the pillows and covers are high quality... If you receive the right one. I was sent the wrong inner pillow (wrong filling and felt much cheaper). After reaching out to their "24/7" support, offering to send back the wrong item as per their own policy, they got back to me 2 hours later, asking for a picture of the wrong item, which I sent. It has now been 36 hours later and I am still waiting on any update. Their phone number doesn't work, they don't respond to Facebook messages, so the only avenue is email, for which they will not respond to. It is my hope that writing this review may get them to finally respond, otherwise I'll just have to ask for a refund through my payment method. Long review short: good quality, average processing time, terrible customer support and customer satisfaction *Update* After many days of waiting for responses (3 days for 1 and another 3 days for the 2nd) they have finally gotten back to me and informed me they would send a new inner pillow and to keep the old one as compensation. Once again, the quality is good and the shipping times are good, just hope you don't have to deal with customer service as it'll take days for a response.

Good quality pillows A bit of a shipping scare, but they fixed it fairly quickly after I emailed them. They didn't email me back though, they just had a new tracking number on the orders page, so lack of communication isn't great. But the quality of the pillows are good. And they threw in a free boob mousepad. I'd consider ordering from them again in the future!

My first time ordering with this… My first time ordering with this company @animepillowshop,I'm very pleased with the experience. My son loves his gift and we were amazed at how fast the order confirmation and shipment was.Thank You,we will definitely shop with you again!

Good quality dakimakura The shipping was in a good timeframe. Packaging held up well, the pillow and pillowcase were fine. Print quality of the pillowcase is excellent and the material feels silky smooth. I'm also amazed at the quality of the inner pillow. Definitely a worthy buy.

DIDN'T ORDERED! 😡 Horrible to much money make me wait a lot of day so i will get WHAT I DIDN'T ORDERED! 😡 wich was a dakimakura Super Sonico instead i got an inside cover with implants in a mousepad Why would i want that! 🤦 When i don't even have a computer or more like.. i didn't order that!