I never received the figure I never received the figure, delays in receiving the order, you send messages to the contact email and they do not answer or they answer after months, the worst store I have been able to place an order in, I ended up canceling it

they separated me from my bd (gintoki) i never write reviews ever but they sent me this link via email and were like “how were we ^__^?” oh? this b!tch wants me to snitch so i will I preordered a limited edition figure in March last year and the release date was a few months from the time i placed the order so fast forward to SIX MONTHS past the release date and my shi is not only nowhere to be found it didn’t even ship! which reminds me of this lie “If the item(s) fail to ship after 6 months from the Estimate to Arrive (ETA) month provided at the time of purchase, customers are entitled to a full refund of the purchase amount.” they thought i wouldn’t notice lmaoo i tried contacting customer service and sent emails nonstop but it was futile cuz nobody responded and it stayed like that for months but i didn’t give up i kept nagging i spent $416 TF when they finally responded they told me the item i PREORDERED was out of stock? hmm “Cancellation will be done automatically if product out of stock” this yall? they had the audacity to offer me a 50% coupon as an apology JUST GIVE ME MY MONEY i asked for a refund they agreed then took sooo long AND the amount was deducted mind u they would’ve never considered responding until i threatened to take it to court so yea run away if u value ur money.

A very pleasant experience! I was initially very nervous about buying a big expensive statue from a site I'd never heard of before - but all was good! It sadly arrived with the base broken in transit, but the support team were quick to reply to me and sent out a replacement base which arrived really quickly :) Extremely happy and would buy from again!

I pre-ordered Sailor Moon Luna and… I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

You will get ghosted or scammed Absolutely horrible customer support. I needed to update my shipping address since I moved houses and they ghosted me for weeks. I emailed a second time asking for a refund because I had been ignored constantly and I finally got a reply telling me to be patient. Biggest scam. I'm not even confident I will receive my product or if it even exists in their system anymore. Do NOT buy from this company. You will lose money and get nothing but silence.