The quality of work was exceptional and… The quality of work was exceptional and every interaction whether it was via email or phone was met with prompt reponses and helpful guidance.

Book baby is doing a great job in… Book baby is doing a great job in communicating with me. Cassidy is such a nice person in charge of my account. I enjoy working with her very much.

Friendly and Courteous Employees I found the cost a little steep, but have used Bookbaby in the past and found otherwise they met all other expectations. The friendliness of customer service is a drawing card to want to continue to do business with this company. I know I needed to do more advertising to sell my latest book, "Stepping Stones to a Brighter Future, and trust through their professionalism my goal will be met.

Easy First Time Experience BookBaby has easy to follow guides and was available when needed. For me, this was a first experience. I was never treated poorly or pressured, and they babied my way through the editing process. Things that could be improved is not much. In editing care should be given to not edit Holy Bible scripture in any way unless it is fully inconsistent with the Holy Bible version used. Also, a person converting their manuscript from another word processor such as WordPerfect to Word should be warned that tables, indents, apostrophes and oddball things like that should be double checked, because it may not convert properly. Overall, you folks did a lot better than I did. You were the professionals, and I was the peon. dp

It shouldn't have been so difficult I bought the package for eBook preparation and marketing, and everything got carried out at the end. The meta-data synthesis was more polished than I could have prepared it myself, and I certainly appreciate that. What was not available to me (as someone who looks back to see his sixtieth year) was a "You're signed on now, let us tell you about each step that is ahead prior to your book getting published and sent out." There were many steps along the way that needed guiding, and me doing that by emails with time-difference delays between AZ and New England as well as weekend delays could have been avoided it BookBaby had put together a "user-guide." Having MANY links to many steps really doesn't work for a novice writer; I didn't even know where to look for those, and there's a straightforward process from first-steps to the end if you'd just have someone describe it step-by-step.