Poor Customer Service I had made a purchase on PopArta as a gift and was given a timeline of proof approval by 1/31/2017 with an ETA to my door of 2/7/17. Proof was approved by 1/31/17 but the product was not received until 2/17/17. The delay alone was frustrating but the poor customer service was what made it worse, I had to fill out forms in order to never be contacted, only to call and be told that they're looking into it and will have an answer the following morning and will call me. By afternoon I didn't hear anything and had to call customer service back to be told again that I'll hear something within 3 hours, which I did not and had to follow up again via email. After all of that back and forth my artwork wasn't even printed on 2/8 as there was something wrong with the picture which was the first time I was being notified of this. The gift ended up coming while I was out of the country and I was unable to bring it along as a gift and had to then ship it out of my own pocket. The lack of actual communication and having to hunt down customer service for answers was incredibly frustrating as I am the customer with the delayed order.

Great customer service Great customer service. They would reply back to emails within just a few minutes. They worked around all my changes I wanted to my picture. The reason I'm giving them 4 stars and not 5 is because I ordered a wall tapestry and received a canvas instead. But overall great experience and I love how the product turned out!

Not A Fan I would probably not work again with this company. To start, I originally had purchased a mural of my picture, but then I got an email a matter of days later saying they no longer sell murals. So I had to settle for a canvas. My product was originally suppose to arrive at my door mid-September, but it ended up arriving about 10 days later then expected. And I emailed the company about this issue, but I never heard a response from them. Personally I was not to big of a fan of the image itself. I went for the popart one, and I know pop art will not look identical to the real image. I used an image of me as a child, and I do not think that it even remotely resembles the image I sent.

Why can’t all companies offer this level of service. I have never experienced such good customer service from any online company. I modified my image three times and each time the changes were made quickly and as I indicated. There was an issue with the original photo -the orientation was too wide. I sent another photo that was the right orientation but needed some editing. I asked for someone to call me to explain exactly what I wanted. I was amazed and delighted when Lucy called me within 5 mins. She was very helpful. I am absolutely thrilled with the final picture. Well done, Poparta.

Cool Way To Show Off A Beloved Pet Our beloved dog Duke of 20 years is living out his last days and what a better way to remember him than to have a cool, colorful and uplifting picture of him done. This is on a nice thick wall tapestry with metal garments to hang with. This will be a treasured piece in our home for years to come.