David-Wayne
GBOur First Selfie 2009 We met in 2009 and while relaxing after a movie we watched together, Jenn shot this, our first Selfie. Well it's been 5 years and we are still together and last Valentine's Day as a gift I found the picture and sent it to be memorialized as a painting... just like the greats of the past. She loved it and it hangs in our bedroom.
Amanda Pawlak
GBPoor Customer Service I had made a purchase on PopArta as a gift and was given a timeline of proof approval by 1/31/2017 with an ETA to my door of 2/7/17. Proof was approved by 1/31/17 but the product was not received until 2/17/17. The delay alone was frustrating but the poor customer service was what made it worse, I had to fill out forms in order to never be contacted, only to call and be told that they're looking into it and will have an answer the following morning and will call me. By afternoon I didn't hear anything and had to call customer service back to be told again that I'll hear something within 3 hours, which I did not and had to follow up again via email. After all of that back and forth my artwork wasn't even printed on 2/8 as there was something wrong with the picture which was the first time I was being notified of this. The gift ended up coming while I was out of the country and I was unable to bring it along as a gift and had to then ship it out of my own pocket. The lack of actual communication and having to hunt down customer service for answers was incredibly frustrating as I am the customer with the delayed order.
Patricia
GBWhy can’t all companies offer this level of service. I have never experienced such good customer service from any online company. I modified my image three times and each time the changes were made quickly and as I indicated. There was an issue with the original photo -the orientation was too wide. I sent another photo that was the right orientation but needed some editing. I asked for someone to call me to explain exactly what I wanted. I was amazed and delighted when Lucy called me within 5 mins. She was very helpful. I am absolutely thrilled with the final picture. Well done, Poparta.
Keri Ann
GBUpdated review After a few initial problems with my order, Harper who works from Poparta got in touch and sorted everything out for me, and I am really pleased with the final product which we received today. It is of a great quality and my husband is really happy with his Christmas present.
Natascha Tuznik
GBFAB-U!! FAB-U!!! I did a lot of research about whom to use to pop my art. I did use other companies previously that were good but VERY expensive. I found the prices fair. I ordered 2 11x14. I received 2 8x10's. I emailed the company and immediately someone was corresponding with me and promptly, and correctly, rectified the issue. I even got to keep my 8x10's! Truly they were wonderful. They clearly care about customer satisfaction and a good, quality product. I do not normally write reviews but this company deserves it!