Quick shipping, almost perfect experience! I was really excited to hear (via email) that Paradise started working on my shipment within just minutes after I placed the order. I needed the fiber as quickly as possible. The only negative about the entire experience was that I requested USPS Priority Mail, but the order was shipped via UPS and came a couple of days later than I expected that it would, if it had been shipped Priority Mail. Fortunately, the shipment arrived fairly quickly and was exactly what I had ordered.

5th order in a row with problems This was the 5th order since summer that I have had problems with. I had to contact customer service 5 days after placing the order to see when it would be shipped even though the website said it was in stock & my account was charged the day I ordered. Never received the promised email with tracking info. Why do I have to contact customer service to initiate packing & shipping of my order? I shouldn't have to. 5 messed up orders since summer is 4 too many. This was my last order from Paradise.

great customer service - great deals paradise fibers customer service is amazing. i called them about my last order and my concern about the colors of a yarn i liked. computer images of color don't often show the shades well. the man who answered the phone actually compared different skeins of the same yarn and described the various colors to me. i picked one skein and was delighted with my purchase. the shipping cost was minimal - a big plus! thank you for your great customer service, discounts, and low shipping costs!!!

Fast Accurate Delivery Every Time I discovered this company about eight months ago, and have placed orders for needles, yarn and accessories several different times within that period. They are always quick to deliver and my order has been perfect each and every time. Once an item was backordered for a few days, and they immediately wrote to tell me and kept me informed. I love the guarantee that Norton offers and will do business with them for many years to come. BJ in Texas

I love Paradise Fibers more than I love yarn. Not really. But they're pretty great! I ordered some blocking wires, stitch markers, annnnnnndd...uhhhh some circular needles. And they were super professional and awesome and shipped it faster than some things I bought online earlier at another site. Awesome.