5th order in a row with problems This was the 5th order since summer that I have had problems with. I had to contact customer service 5 days after placing the order to see when it would be shipped even though the website said it was in stock & my account was charged the day I ordered. Never received the promised email with tracking info. Why do I have to contact customer service to initiate packing & shipping of my order? I shouldn't have to. 5 messed up orders since summer is 4 too many. This was my last order from Paradise.

Ordered a rigid heddle loom stand on… Ordered a rigid heddle loom stand on January 13th that was advertised for $93. Today, February 26th received an email that they had made a mistake in pricing. They refused to honor their advertisement and refunded my money. So, not only did I wait a month and a half for a product that was supposed to ship at the beginning if February but they also had use of my money for over a month (yes, they pulled it out of my account immediately). If I could give no stars I would. Be very wary of ordering anything from this company. I got the runaround for weeks when I would attempt to check on this order. Consumers beware!

Amazing service The staff at Paradise Fibers is absolutely wonderful and helpful. You could not encounter more polite,helpful individuals. The items I purchased are top quality. Most impressive is the speedy shipping. For a flat $5 , items travel cross country in TWO days. I am amazed at Paradise Fibers ability to expedite shipping. I will definitely purchase items from them again!

Fantastic customer service I've always had customer service that goes above and beyond here. If they make a mistake, they don't haggle with me about it, they resolve it quickly, politely, and, quite frankly, better than any other customer service rep I've spoken to (bar none! and I've spoken to *many* good reps). For example: I placed an order on 8/8, I received the wrong yarn today (8/10). I contacted them over chat, the customer service rep immediately apologized, and shipped out my correct order today via priority mail.

You're truly in paradise with Paradise Fibers! I've been ordering from them about a year and I've had a good experience with them each time. From spinning fibers and knitting yarns to knitting needles and knitting markers, everything they have has been high quality. They've always been helpful, I've received items ordered very quickly, and their staff is knowledgable and very helpful. I will continue doing business with them because they treat people like good friends.