Beth
GBTerrible communication and customer… Terrible communication and customer service! I inquired about the status of my order several times and was told it was being processed every time. Once I finally received my order, 3 of the items were missing. I contacted customer service again to find out 1 of the items was out of stock. Still no mention of the other 2 items. I contacted customer service AGAIN to find out the same. Instead of issuing a credit, they sent me a $20 gift card, but the cost of the out of stock items was $42. When I questioned my refund, I was told to dispute it with my bank. I shop online all the time and have never heard of this. DO NO SHOP HERE!
Pat Wynn
CACustomer service Great customer service. Not Qualtry fault it didn’t get delivered. That’s on DHL. They are sending another one.As soon as I let them know I had not yet received my order they redid it and sent the shipping/tracking information again. Here’s hoping DHL gets it to me
Jill
GBMy orter was Stolen I order the first collar as gift. When it was stolen out of the mailbox before the recipient received it I told Qualtry right away! Their reaction surprised me!! They got right to work and and shipped and shipped a new one! I couldn’t believe it! Now That! Is AMAZING CUSTOMER SERVIC! Thank You Qualtry Sincerely, MamaJ A Customer for Life
Lara
GBI typically like this company and their… I typically like this company and their products. I placed an order on November 27th. Paid for the items to be produced in the US (not overseas). My first items didn't arrive until December 29th. The others came in January. LONG after I needed them for gifts and to use for the holidays. I sent a couple emails and didn't receive any type of satisfactory answer. Just that they were busy this season. It was disappointing to think things were taken care of only to have to scramble when items didn't arrive on time.
AMANDA SAM
GB5 stars for qualtry pillow cases! I will continue to order personalized pillow cases from Qualtry when they are on sale because they are my #1 hit holiday gift every year! I love that they sell the pillow inserts as well, and they wash and dry AMAZING! I have 2 boys and can confirm these are very durable.