Second time buying Oakley prescription… Second time buying Oakley prescription sunglasses from ADS. Their customer service was great and even recommended when a sale was going on, while I was asking questions about my new glasses. My old Oakley prescription sun glasses lasted 5 years (get a lot of use here in Arizona). I'm expecting the same high quality from this purchase.

Just like the previous poster Just like the previous poster, I ordered my RX sunglasses back on Feb 20th, It's now March 28th. Still no glasses. Very poor if any communication on them. Have said they've not passed inspection twice and had to be sent back....really? No response in emails after days of asking. They have several email addresses listed on their web page for communications but no one responds. Terrible customer service and no $472 glasses to comment on. Ticked Off!

Shipping Screwed Up I have bought prescription lenses numerous times from ADS and until my last transaction, had a positive experience. My last transaction was shipped to the incorrect address. I alerted the staff to this, and the excuse I got was that on their internal system, it showed the address they shipped to. The address I specified was printed on the receipt so there is a problem with their system. This is not my problem and I'm not interested in why it was incorrectly shipped. I was able to recover the item and have it forwarded to me, but it's resulted in an an additional two weeks to receive the item. I was in a hurry to get item for a golf trip so the delay was very disappointing. I received a sincere apology, but unfortunately an apology doesn't do anything to help my situation. I believe in retail, when the vendor makes a mistake they have to stand behind it and make a gesture like a store credit and provide an assurance that they will do whatever it takes to make sure I be whole in case the goods can't be recovered.

My eyes are happy so I am happy My eyes are happy so I am happy. Living in California means lots of sunshine so sunglasses are a must. But with myopia and astigmatism, many eyewear stores will only suggest very conservative looking frames. ADS' highly informative website and broad range of sports frames gave me confidence to try them out. Turns out their ordering process was very detailed which further bolstered my confidence that this company knows what they're doing. I am definitely returning next year to get another great looking, functional, and affordable pair of glasses.

Beware of ADS I've been a customer for years. Since COVID, the company is non functional. No one answers the phone or returns voicemail. I finally got the cell of one person who tried to help me with an order, but over a month later I still don't have my order AND they cancelled part of the order as they tried 3 times to make the lenses and gave up. This lens was something I'd ordered many times in the past. My suggestion is find another vendor. This company is effectively closed.