Super long delivery and poor customer experience We paid the extra $9 for special handling/expedited service and still had to wait 3 weeks for delivery. We also did not receive the clip-ons that were supposed to come with the frames. When we tried to contact customer servie, the chat doesn't work and when you call...you wait on hold forever only to get an automated voice recording telling you to email them for help.

SCAM SITE - if you really need glasses go to Walmart Just like many others, I ordered my “in stock” frames in December, but I still don’t have them. It’s now March and they keep stringing me along saying that the frames have been backordered, and the manufacturer will have them at a later date. Well the thing is…these frames haven’t been produced in years! I asked them about that with the original delay, and they reassured me they could get the frames. So I waited. I had to contact them after the original deadline passed, which was February 29th. Then they stated it will be another month before they could get the frames…meanwhile I have no glasses and I used last year’s insurance to buy these. Unfortunately, due to lay offs in the tech industry, I no longer have eye insurance and now I have no glasses.

Nice WOW! What a wonderful location to buy eyeglasses. My entire life, I've paid outrageous fees for spectacles. This website offers a fantastic range in addition to top brands, effective service, and incredibly low prices. Prices for the same frames that I bought on this website from my optometrist were 60% more. There is no doubt in my mind that I will return. Many thanks

Compete scam Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait. In early June my order was cancelled because “manufacturer discontinued this frame”. My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.

Couldn't even order Got all the way to the cart to look at the price as I am researching lens replacement companies. I saw a cleaning and alignment fee I did not ask for nor do I want. I am perfectly capable of cleaning my glasses. I emailed them about it and they informed me they "cannot" (they can, they just won't) remove the charge from my cart or tell me how to remove it causing me to not be able to order because I do not order with companies that charge hidden fees and then refuse to remove it or let the customer remove it. Another unprofessional "business" lurking around online. Looks like this company can only get orders if they pray on unsuspecting first time customer's orders. That's why I always check trust pilot and site jabber prior to conducting business.