Ruth Kell
GBI ordered glasses from Kooper Eyewear… I ordered glasses from Kooper Eyewear which arrived damaged and also were not of good quality. I was disappointed due to all the apparently good reviews they have. When I contacted them Genevieve in customer service was really helpful and made me feel at ease and helped me with the return process. I have now returned the glasses and they arrived on 20th June but I am yet to receive my refund. I have tried twice over the last few days to email the support email to get in touch with Genevieve but I am getting undeliverable replies. I have tried to follow their store link on my original emails and it now looks like the store doesn’t exist. So not only am I a pair of glasses down, I am also over £40 down because I cannot get hold of anyone and my refund hasn’t been processed. Would NOT recommend.
George Stevens
GBSore eyes / Headaches / feeling sick has all stopped. Highly recommend. I’ve had my ‘Charlie’ glasses for a couple of weeks now and use them daily - they’ve genuinely made a massive difference to my eyes and head when I use my phone so much. When I’m sat waiting at work or at home I’m on my phone loads and my eyes had really started to struggle, like headaches and feeling sick - honestly don’t get that anymore when I wear the glasses. I also really like the way they look and keep getting compliments too so that always handy! Highly recommend.
Freddy March
GBTook a while to arrive and the glasses… Took a while to arrive and the glasses were slightly scratched in the corner. Tried to contact but got no reply
Abbie
GBExcellent customer service Really happy! Glasses came promptly, absolutely love them! Good quality and value for money. I ordered 2 pairs and returned one, and the customer service was fantastic from start to finish - regular updates and communication from the lovely team - Thank you!
juan camilo ramirez giraldo
COMy sister did some shopping a couple of… My sister did some shopping a couple of months ago on the website. when the glasses arrived I really liked the quality of the product. This time I am the one who does the shopping and once again I can say that the product is excellent.